Refund and Cancellation Policy

Effective Date: 30th May 2024

1. Introduction

This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed for services provided by [Software House].

2. Refund Policy

  • Eligibility: Refunds are only available for services that are canceled within 30 days of the purchase date, provided no substantial work has been completed.
  • Process: To request a refund, contact our support team at [hello@softwarehouse.au] with your order details. We will review your request and notify you of the approval or rejection of your refund.
  • Non-Refundable Services: Custom development projects, consulting fees, and services that have already been delivered or substantially completed are not eligible for refunds.
  • Partial Refunds: If only a portion of the service has been completed, we may offer a partial refund based on the work completed.

3. Cancellation Policy

  • Service Cancellations: You may cancel ongoing services at any time by providing written notice to [hello@softwarehouse.au]. Cancellation requests will take effect at the end of the current billing cycle.
  • Prepaid Services: For services paid in advance, we do not provide refunds for the unused portion of the service period unless specified otherwise in a service agreement.
  • Impact of Cancellation: Upon cancellation, you will lose access to any features or services that require an active subscription.

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

  • Email: [hello@softwarehouse.au]
  • Address: 81 Flushcombe Rd, Blacktown NSW 2148

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.

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